Saturday, August 24, 2019

Are You A Toronto-Based Musician? Here’s A Great Opportunity From The City Of Toronto


Are You A Toronto-Based Musician? Here’s A Great Opportunity From The City Of Toronto

#Music311 is a new initiative that brings the music of Toronto artists to the 311 phone system.

311 is a simple, three-digit phone number residents, visitors and businesses can use to get information about City of Toronto services or programs, or make a request for service.

People who call 311 are occasionally placed on hold. As part of the Music 311 program callers will hear recorded music from local artists while they’re waiting to speak to a customer service operator.

Music 311 is accepting submissions for original music written and recorded by Toronto-based artists for call-hold playback on the 311 phone line.



  • Music must be original – in other words, you must hold copyright to the recording.
  • Only Toronto-based artists can apply, which means your official mailing address must be in Toronto. If you’re a duo, one of you must be based in Toronto; and if you’re a band, at least half of your members must be Toronto-based.
  • Preferred genres are: acoustic, alternative, bluegrass, blues, classical, country, electronic, experimental, folk, funk, hip hop, jazz, pop, reggae, rock, R&B, singer-songwriter, soul, world – including music sung in languages other than English.
  • Yes, we also appreciate metal, thrash and hardcore, but will choose music we feel is best suited to a broad-based audience and callers waiting on hold.
  • Artists who participate in the Music 311 program must also adopt the City of Toronto’s Declaration of Non-Discrimination Policy. Music submitted must not stereotype or promote views and ideas which are likely to promote discrimination, contempt or hatred for any person on the basis of race, national or ethnic origin, ancestry, color, citizenship, religion, age, sex, marital status, family status, sexual orientation, gender identity, disability, political affiliation, receipt of public assistance or level of literacy.


How It Works

  • City staff will select tracks to be featured as 311 call-hold recordings for a specified period of time.
  • Artists whose music is selected for 311 call-hold playback will receive an honorarium of $50 per track and be listed on with links to their websites.
  • By applying to the Music 311 program, an artist cedes rights to the City of Toronto to use the submitted music for the exclusive purpose of call-hold playback on the 311 phone system. By applying, an artist also confirms and verifies that he/she is the legal copyright holder of any and all music submitted.
  • Submission deadline to be considered for the September-October period of 311 call-hold recordings is August 15, 2015. Submissions will re-open on October 1 for music to be selected for the November-December period.


How To Apply

To have your music considered for inclusion as a Music 311 call-hold recording, complete the application form and email it to along with:

  • bio (approximately 200 words)
  • 1 to 2 photos (jpeg format, hi-res preferred)
  • 1 to 3 songs (must be in MP3, MP4 or WAV format)




For now, four acts are being featured during the project’s first run. All have been recently involved with the city’s Music Advisory Council.

Amanda Martinez

The Cocksure Lads

Miranda Mulholland

Jay Douglas